Mirapaw Return and Refund Policy
At Mirapaw, we stand behind the quality of our products and are committed to providing a positive experience for every customer. Your pet’s health and safety are central to everything we do, and our return and refund policy is designed to balance customer satisfaction with responsible food safety practices.
1. Returns of Unopened Products
We accept returns of unopened, unexpired products in their original, undamaged packaging within 30 days of delivery.
Eligible returns qualify for a full refund of the product purchase price to the original payment method. Original shipping charges are nonrefundable unless the return results from an error on our part or applicable law requires otherwise.
All returns must be authorized by Mirapaw before the product is shipped back. Products that do not meet the eligibility requirements may be declined for a refund, subject to applicable law.
2. Pet Food Safety and Product Quality
Your pet’s safety is our priority. For food safety and quality assurance reasons, we generally cannot accept returns of opened or partially consumed treats or food toppers.
However, if you believe a product has a manufacturing defect, arrives damaged, or differs from what you ordered, please contact us. We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund.
Nothing in this policy limits any rights or remedies available to you under applicable law.
3. How to Request a Return
We aim to make the return process as straightforward as possible.
To initiate a return, email [email protected] with the following information:
- Your order number.
- The product you wish to return.
- The reason for the return.
Our team will review your request and provide instructions for the next steps. If your return is eligible, we will explain how to send the product back and provide a prepaid return shipping label when applicable.
Please do not ship products back before receiving return authorization and instructions from our team.
4. Damaged, Defective, or Incorrect Orders
We take care in preparing and shipping every order. If your order arrives damaged, you receive an incorrect item, or you suspect a product defect, please contact us at [email protected] within 7 days of delivery.
To help us resolve the issue promptly, please include your order number, a description of the problem, and photographs of the product or packaging when relevant.
Following review, we will determine an appropriate resolution, which may include a replacement or a full refund. When the issue results from shipping damage, an incorrect shipment, or an error on our part, we will cover applicable return shipping costs.
We encourage you to contact us even if you discover a potential issue after the 7-day period. We will review your concerns in accordance with applicable law and our product quality obligations.
5. Refunds and Processing Times
Once an eligible returned product has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account after it has been processed. Actual posting times may vary depending on your bank, card issuer, or payment provider.
If your refund has not appeared after this period, please contact us so we can help you investigate its status.
6. Return Shipping Costs
Unless otherwise specified by Mirapaw or required by applicable law, customers are responsible for return shipping costs for discretionary returns of unopened products.
Mirapaw will cover applicable return shipping costs when a return is necessary because of an incorrect shipment, a confirmed product defect, shipping damage, or another error attributable to us.
Original shipping charges are refundable when required by applicable law or when the return results from an error on our part.
7. Contact Us
Your trust matters to us. If you have questions about a return, refund, or product concern, our team is here to help.
Email: [email protected]
Website: https://mirapaw.com
Thank you for choosing Mirapaw. We appreciate the opportunity to care for your pet through thoughtfully sourced products and attentive customer service.